We are the best paying lead generation company in New Zealand. Our clients have high expectations of us, so naturally, we have equally high expectations of our people. It will come as no surprise that we’re super picky about who joins our team.
Why? Well, we recruit people who differentiate us from the big, impersonal New Zealand-based or offshore call centres, and help us achieve results our clients can count on. They are the ‘face’ of our business, so we can’t afford to settle for the wrong person. We also like stayers, people we can invest in.
Every time we place a recruitment advertisement we receive hundreds of applications. But volume doesn’t mean quality, so there have been times where we’ve hired no-one at all.
What do we look for?
Great communicators. Our people have impeccable oral and written communication skills. They talk clearly and very confidently, and are easy to understand. They enjoy engaging with prospects; it’s not forced. Their maturity and professionalism shines through – these are people you can trust. And when they need to send a follow-up email it’s always grammatically correct and professional (yet friendly).
Keyboard ninjas: As part of our work we collect a lot of contact names, email addresses, phone numbers, job titles, mailing addresses, etc. These can be for lead generation or database cleansing projects. Data accuracy is crucial in our business, so excellent alpha and numeric keyboard skills are a must.
Attitude adjusted: We don’t hire students. They may be bright, lovely and enthusiastic, but we prefer our team members to come ready seasoned with exposure to the world of business, and with the EQ you only get from years of successful adult interaction and negotiation. With that knowledge comes a natural confidence and genuine empathy that you just can’t fake. Our people usually have a background in business sales/telemarketing, so they have the skills and aptitude to hit the phones running.
Self-starters. Being self-motivated is a biggie. Our team members work from their own homes, so they are disciplined and focussed. We expect our people to be at the top of their game all the time, so our working week is just 25 hours. Traditional call centres operate 8 hours a day, 5 days a week, but you can bet that their efficacy in generating opportunities goes down the longer they are on the phone. We prefer to avoid burnout – fresh is best!
Flexible and fabulous: Sometimes we need to switch campaigns at short notice. Our team members have to jump on to a new campaign, or split the effort on a project someone else is working on. The ability to absorb information and get up to speed on the spot is critical. Our people not only need to act as motivated individuals but as supportive team players.
IT’s so hot right now: Many of our team have experience in the IT sector – the technology sector is one of our sweet spots. So, while not vital, IT’s nice to have!
As with anything in life, it’s people who make a world of difference. And our guys all have an awesome attitude. As a team we celebrate each other’s wins, share experiences and take on board lessons learned. We’re all about making every client campaign the best it can be.
PS: If you think you’d make the cut, feel free to reach out to me.