Frequently asked questions

If Hot Leads undertake CRM and admin support who owns the database and information?

Any databases provided by your company belong to you. Any additional information added tor edited within the CRM environment are also the property of our client and can be returned in spreadsheet format at any time.

Do Hot Leads provide residential or consumer calling campaigns?

Yes, we do! However, we know from experience that to be successful, campaigning to residential numbers during the evenings and weekends requires a carefully selected audience and targeted messaging. We work closely with you to ensure that your campaign stands out from the crowd.

How many telemarketing calls can be made in an hour?

This is a question we are asked a lot, however it is also like asking “how long is a piece of string”. The number of calls per hour will vary significantly from one campaign to another as the information that is required to be collected differs. Some calls can take 1 minute, others can take 10, depending on the level of conversation and information we need to gain during the call. For first time users of our service, we always suggest running a test campaign between 20-40 hours. This will enable us to establish some call statistics in relation to the number of calls/sales/appointments achieved versus the cost of the campaign.

How do I get the best response from my telemarketing campaign?

Target ‐ target ‐ target! The database standard industry codes are very specific and the locations are definitive too. Try to pinpoint your ideal target audience, then direct your message to that audience.

Do you have a generic script you use when calling clients or prospects? 

Our team of senior consultants have extensive experience across many industries. We pride ourselves meeting the campaign objectives and goals via the natural progression of an intelligent conversation. Our clients like that we do not sound like scripted robots and take a friendly, professional, Kiwi, approach to our conversations.  

For our charity clients, we do have a script we use in order to compile a recording that will serve as a Credit Card Authority. The script is fully NZBA (New Zealand Banking Association) compliant and needs to be adhered to strictly. Coupled with this, we have a strong process that our consultants follow to ensure we remain PCI DDS compliant. 

If required, can you follow my script/calling structure to the letter? 

Hot Leads utilises a fully customisable Contact Management System that provides users with the ability to customise their own calling scripts. For a very streamlined campaign, our administrator can create call scripts. These scripts can be built to adapt to your conversations with prospects, ensuring your consultants are prepared for any potential response or objection.  

Will my data be secure? 

Our technology undergoes regular internal and annual external network security and penetration audits, including an annual SOC 2 Type 2 security control audit, to ensure the security of our IT systems. The assessment methodology consists of structured processes based on recognised “best-in-class” practices as defined by such methodologies as the ESECOM’s Open-Source Security Testing Methodology Manual (OSSTMM), ISO 27001 Information Security Standard and the Open Web Application Security Project (OWASP). High-risk items are addressed immediately, medium-risk items are addressed within a subsequent release and low-risk items are prioritised and addressed in future releases.