Meet John. He wants to do a telemarketing campaign. He’s never done one before; he’s not even sure if it’s going to work. But he wants to do it right now, and most definitely on the cheap. So, he’s going to organise it himself.
Let’s think of John’s telemarketing campaign in terms of a running a race. An event which generally requires training, strategy, and commitment.
On your mark, John
First off, John has to procure a list which will be a goldmine of up-to-date contacts, and all their details.
John’s going to:
a. Use that old spreadsheet list. He’s not sure how old the list is, and what permissions are in place for its use. To be honest, John doesn’t really know which companies are still around, if the same people work there – or sadly if they are even alive.
b. Purchase a list from someone who just won’t stop spamming him. Hey, it didn’t cost much so nothing to lose.
c. Extract a prospect/client list from the CRM or finance software. No-one has actually kept it current, but he reckons it can be updated on the go.
Get set, John
Then, he needs to put together his team. The people who will represent his business and his brand to the world. How will he source them?
He’s going to:
a. Look around the office to identify who doesn’t seem to be busy and start there. Perhaps his receptionist could make calls, or he could get a high school or university student in over the holidays or after class? And he or his sales guy could write a script.
b. Outsource the calls. He’s heard about a contractor/company who offers very keen prices. He’s not quite sure where they’re based, or how good they are. But does it really matter as long as they call everyone on the list? It’s a numbers games, he reckons, so the odds are they have to make some wins.
And go, John, go!
John’s got his list, and his team, but then there’s the campaign strategy. He wants to generate sales and appointments.
So, what to offer them?
a. Everything! The perfect prospect will want to know all about what John’s business does and buy every product and service he offers. Or at the least be interested enough to listen to a long call to find the one thing that could be of interest. Yeah, right.
b. A super-hot price or giveaway. How about a cut-throat, never to be repeated offer? Sound too good to be true?
c. Sell ice to Eskimos. Can never have enough, right? And don’t forget, it’s a numbers game, so the telemarketer will have to strike it lucky eventually.
The after-race party
Well, we can guarantee that John won’t make the after-race party. He’ll barely get off the starting block. And his takeaway lesson (the one he will share with everyone who cares to listen): Telemarketing doesn’t work.
John is doomed to fail. Without a decent list he’s wasting time and effort. With poor quality and/or inadequately trained low-cost resources his prospects won’t engage. And by not thinking through an offer carefully tailored to his target market, the campaign conversion rate will be low. Instead of saving, he will waste time, money and effort doing a lousy job.
You know where I’m going with this. The results you get from telemarketing are dependent on the investment you make. And that isn’t just a financial investment, but doing the research and planning to make every campaign a winning one.
In a nutshell
Give the task to us; you’ll get a different outcome! We’re fleet of foot, nimble and always get to the end in great time! And we leave the Johns of this world to eat our dust.